What is Secure Login?
Secure Login is an extra layer of protection in personal online banking that enhances your security and helps protect your privacy.
Why Secure Login?
Mid Penn Bank works hard to help keep your information safe. Secure Login is a best-practice security feature to help us make sure only YOU log on to your account. In addition to knowing your user name and password, you’ll occasionally get a One Time Passcode on your phone to make sure it’s you.
What information is needed to use this service?
Keep your phone numbers current with the Bank. You can update your phone numbers within our Online Banking platform. Simply click the “login” button to access your account. Once logged in, you can access your “profile” to update your phone numbers. If you don’t have a home phone number, enter your mobile phone number in the home phone field. Want to receive your One Time Passcode via a SMS text message? You can do so by clicking “Profile” and selecting a Security Challenge where you will be prompted to enter your mobile phone number in the mobile phone number field.
If you don’t keep your phone numbers with us updated, you will not be able to login or receive One Time Passcodes.
Important: Don’t skip this step! Make sure you fill in your mobile number. Once you enter your mobile number, you’ll be able to receive a text (versus a voice call) with your secure code.
See the video below for a helpful overview.
FAQ
What is Secure Login?
Secure Login is our login authentication system for Personal Online Banking. It uses multiple layers of security to ensure unauthorized users cannot gain access to your accounts and personal information.
Why are you implementing Secure Login?
Secure Login protects you from fraud and identity theft by verifying your login credentials, your device, and your location upon logging in.
How do I enroll?
When you log into Personal Online Banking, simply follow the prompts. You will be required to validate and enroll all primary phone numbers including your mobile phone number, if applicable.
What if I don’t have a mobile phone?
No problem! A mobile phone is only required if you’d like to receive a One Time Passcode as a SMS text message. Numbers listed as a home or business phone will receive the One Time Passcode in a voice call.
How often will I be prompted to use a Secure Login code?
You may receive a One Time Passcode if your device is new or not recognized or if you are logging in from an unusual geographical location.
Can you login from multiple devices with Secure Login?
Yes. Just as you do today, you can log into Personal Online Banking from any device such as a computer, mobile phone, or tablet. You may be prompted to enter a One Time Passcode if the device isn’t recognized by Secure Login.
Can I opt out of Secure Login?
For security reasons, you cannot opt out of Secure Login. This is a security feature that helps protect your account information. You can, however, request to always be prompted with a One Time Passcode if that is your preference. Simply call us at 1-866-642-7736 to request this change on your online banking profile.
How secure is Secure Login?
Secure Login uses multiple layers of security by verifying three important criteria: your login credentials, your device, and your location. It is important that you do not provide your One Time Passcode to anyone.
Is there any benefit to me for using Secure Login?
Secure Login is an enhanced security authentication system that is designed to protect unauthorized users from gaining access to your personal accounts and information.
Will I incur any cost or fees from using Secure Login?
No.